Corporate Affairs and Brand & Marketing Manager – Standard Chartered

RESPONSIBILITIES:

Provide support to the Country Head of Corporate Affairs and Brand & Marketing in the execution of the role in Government, Media and Community Relations, Communication (internal & external) and Stakeholder management objectives as well as Issues Management in order to achieve the Corporate Affairs strategic goals in line with the Bank-wide objectives.

Strategy:

• Support the Country Head of Corporate Affairs and Brand & Marketing in execution of Country Corporate Affairs strategy and planning processes, aligning with (and challenging) Group aspirations.
• Understand and support the implementation of corporate, business and internal communications including media relations/interactions.
• Support the Country Head of Corporate Affairs and Brand & Marketing in the execution of the in-country strategy and country government regulatory relations framework engaging the key government and regulatory officials.
• Adhere to the Group Communications policy in country.

Business:

• Provide strategic and tactical communications inputs to all Marketing, Community and Sponsorship initiatives to enhance visibility of all SCB Brand.
• Communications Plans: Work closely with the product teams across the various segments to develop communications plans that speak effectively to the needs of the customer and drive the narrative of the Brand. In addition, use consumer, competitor and research insights to provide thought leadership
• Strategic Media and Marketing Communication:  work with the various creative and media agencies to ensure effective communication both BTL and ATL.
• Digital Marketing:  work with both the digital and social media agency to ensure the effective utilization of communication.

Processes:

• Support the delivery of the strategic direction of Communications, Community and Media Relations strategies and processes within a Group/ Regional level to ensure continuous improvement, sharing best practice and that the appropriate initiatives are in place.

Risk Management:

• Provide the appropriate oversight of the risk framework particularly for the CABM function.

Governance:

• Support the Country Head of Corporate Affairs & Brand & Marketing in ensuring compliance with all related CABM policies in country.

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Corporate Affairs, Brand and Marketing Function to achieve the outcomes set out in the Bank’s Conduct Principles Provide a conducive environment for the CABM function by observing the correct conduct at all times.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Provide Secretarial duties for the Botswana education trust, an Independent SCB entity.

Key Stakeholders:

Internal:

Strong partnership with multiple internal stakeholders to value-add to key business and brand initiatives

• Country Head, Corporate Affairs and Brand & Marketing
• Country Management Team and their direct reports
• Branch Managers
• Business, Segment and Product Heads
• Cluster Head Corporate Affairs and Brand & Marketing and cluster team
• Regional Corporate Affairs and Brand & Marketing Head and team
• Group Corporate Affairs and Brand & Marketing team

External:

• Media stakeholders; Regulators/Government officials; Community partners
• Third party agencies
• Industry partners and alliance partners
• Function-relevant vendors/suppliers

Other Responsibilities:

• Embed Here for good and Group’s brand and values in Botswana; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures for the Corporate Affairs and Brand & Marketing function.

Our Ideal Candidate:

• Bachelor’s degree in communications or business
• At least 3-5 years’ experience in communications, preferably in large corporates with a track record of implementing successful cross – functional communications strategies
• Strong organisational and project management skills
• Proven measurement and analytic capability, especially in relation to ROI
• Ability to work with teams, manage multiple projects and meet strict deadlines
• Comfortable in interfacing with external clients
• Superior influencing and negotiation skills
• Superior stakeholder management
• Ability to work autonomously or as part of a team
• Excellent written and verbal communication skills
• High level of accuracy and attention to detail
• Strong experience with Microsoft Office suite
• Diversity & Inclusion

About Standard Chartered 

We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity,  together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
• Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.