Retail Sales Manager – Mascom Botswana

Job Description

Mascom is looking for a Retail Sales Manager whose role will be to drive sustainable revenue growth and lead the transformation of the direct retail channel into a diversified, scalable hybrid retail distribution model, while optimizing cost, delivering excellent customer experience and building a high-performing retail team, in order to ensure that the Company’s strategic goals are achieved. The incumbent will manage the dealer, agent and point-of-sale (POS) network for the allocated region (North or South) and report to the Sales and Distribution Head.

Key Performance Areas

• Commercial performance and revenue growth
• Retail channel transformation and expansion
• Cost optimization and retail productivity
• Customer experience and retail service excellence
• Retail operations and performance management
• Digital retail enablement and innovation
• People leadership and capability development
• Strategic partnerships and retail network development

Qualifications

Bachelor’s Degree or equivalent – preferably in Business Management. A Master’s Degree in a relevant field would be an added advantage.

Key Competencies

Key technical competencies for the job include customer relationship management, service delivery management, SLA management, escalation management, customer service metrics & analytics, products & services knowledge, vendor management, customer database management, complaint management, customer query & request fulfilment, project management and contact centre experience.

In addition, the candidate must be able to display key behavioral competencies including problem solving & analytical thinking, adaptability & flexibility, commercial acumen & organizational awareness, creativity & innovative thinking, customer orientation & stakeholder management, decision-making/judgement, results orientation & execution, change facilitation & delivery, coaching & mentoring, impact & influence, strategic leadership & conceptual thinking, and supervision & delegation.

Job Requirements

• Bachelor’s Degree or equivalent – preferably in Business Management. A Master’s Degree in a relevant field would be an added advantage.
• 7–10 years’ experience, of which 5 years must be in a business operating through distribution networks.
• Sector experience in telecommunications or retail will be an added advantage.

How to Apply

If you meet the above requirements please send your cover letter, CV and certified copies of academic certificates to [email protected]. Kindly note that we do not accept hand delivered applications and we will only get in contact with shortlisted candidates.

Closing date: 12th November 2026