Head of Operations – FSG Services

Job Description

FSG Services, a subsidiary of FSG Limited, is Botswana’s leading funeral service provider, with 23 branches nationwide and a significant presence in South Africa and Zambia. We are seeking an accomplished operational leader to join the business as Head of Operations, based in Gaborone. This role provides leadership across the funeral services branch network, fleet and mortuary operations, coffin, casket and tombstone manufacturing, and private cemetery operations. In this role, you will translate business priorities into effective operational delivery, ensuring efficient resource utilisation, sound cost management and consistently deliver reliable and dignified funeral related services. We seek a decisive leader with strong operational, commercial and financial judgement and a proven track record of improving performance across multiple sites. You will strengthen operational systems, drive continuous improvement and develop accountable teams committed to service excellence.