Customer Service Agents – Direct BPO

Job Description

Job Summary
Employer: Direct BPO
Job Type: Full-time
Location: Gaborone, Botswana
Category: Customer Service
Closing Date: 2026-10-12

Key Responsibilities
– Handle customers across different platforms – Social Media, Email, Live Chat and Telephony.
– Resolve/respond to customers queries taking ownership of customer service issues to ensure resolution.
– Comply with set customer service standards, company/client policies and procedures to ensure customer confidence, satisfaction and loyalty.
– Achieve individual revenue and/or customer service targets to support delivery of team targets.
– Maintain in depth knowledge of systems, policies, procedures and products and services.
– Take initiative to continuously enhance technical skills.

Requirements
– A Minimum of BGCSE/ tertiary certificate in any field, preferably business related.
– Must be proficient in Microsoft office suite.
– At least 1 year experience in a Contact Centre or Customer Service environment.
– Must be fluent in both Setswana and English.

How to Apply
Apply by email: [email protected]
Address: Human Resources Business Partner, Direct BPO, P/Bag 419, Gaborone
REF Code: 001/26