Sales Executive (Retail) – Hollard Botswana

Job Description

Job Summary

The successful candidates will be responsible for driving exceptional sales performance by managing and meeting the requirements pertaining to the efficient and accurate performance of the retail business line service levels. The role ensures effective support to intermediaries and partners, facilitates business growth, and contributes to the achievement of sales and retention objectives.

Key Responsibilities

• Drive activities aimed at achieving new business sales targets.
• Identify and pursue new business opportunities within the retail market.
• Build and support high-performing sales teams through the recruitment and development of sales agents and brokers.
• Ensure the quality of business written to support customer retention and long-term growth.
• Support intermediaries, partners, and key stakeholders with requests relating to compliance documentation, underwriting requirements, and tender fulfillment.
• Manage and resolve customer, intermediary, and partner queries received through various channels including telephone, email, and walk-in engagements.
• Build and maintain strong professional relationships with intermediaries and business partners.
• Resolve complaints and manage conflict effectively to maintain customer satisfaction.
• Receive and accurately document sales submissions from intermediaries and partners.
• Ensure Know Your Customer (KYC) compliance requirements are met for all business submissions.
• Liaise with the Operations Department to review and monitor submitted business.
• Provide regular updates on the status of new business, underwriting processes, policy movements, and medical requirements.
• Maintain and regularly update the Sales Risk Register and act as a Risk Champion for the sales function.
• Undertake any other duties assigned by Executive Management in support of the Company’s strategic objectives.

Requirements

• Bachelor’s Degree in Insurance, Business, Marketing, or a related field.
• Certificate of Proficiency (CoP) – Basics of Long-Term Insurance.
• Minimum of five (5) years’ post-qualification experience in the insurance or financial services industry.
• Proven experience in relationship management, sales, and business development.
• Experience working with intermediaries, brokers, and business partners will be an added advantage.
• Strong insurance industry knowledge.
• Sales and business development skills.
• Excellent communication and presentation skills.
• Relationship management and stakeholder engagement.
• Customer service orientation.
• Query resolution and problem-solving skills.
• Teamwork and collaboration.
• Proficiency in Microsoft Office Suite (Excel, Word, and PowerPoint).

How to Apply

Apply by email: [email protected]

Closing Date: 2026-10-13