Customer Services & Administration Officer – Merit-Stars Tuition

Job Description

Join the Merit Stars team and help us deliver excellent service to our learners and parents. Welcome and assist parents, guardians, students and visitors. Handle telephone, WhatsApp and other customer enquiries professionally. Assist parents with student applications, registration and enrolment. Maintain accurate student and administrative records. Capture and update information on ERPNext. Manage filing, correspondence and general office administration. Handle customer queries and complaints and refer matters appropriately. Assist with fee-related enquiries and administrative follow-ups. Prepare basic reports, letters and other administrative documents. Provide basic computer, printer and ERPNext support. Perform other duties assigned by management.