Front Desk Administrator – Liberty Life Botswana

Job Description

Liberty Life Botswana is seeking a highly motivated and detail-oriented Front Desk Administrator to join our team. The successful candidate will provide operational and administrative support services, ensuring efficient execution of business processes in accordance with established policies, procedures, and service standards.

Key Responsibilities

• Welcoming and assisting clients, visitors, and stakeholders in a professional and courteous manner.
• Capturing and processing new business applications, policy amendments, renewals, and related administrative data accurately on company systems.
• Answering incoming telephone calls and directing enquiries to the appropriate department, consultant, or service provider.
• Scheduling and coordinating appointments for clients, insurance advisors, and brokers.
• Receiving, reviewing, and processing documentation, including policy applications, claims forms, and customer correspondence.
• Providing clients with accurate information regarding insurance products, policy benefits, claims procedures, and company services.
• Maintaining and updating customer records and contact information within internal systems and databases.
• Managing incoming and outgoing emails, correspondence, and general office communication.
• Assisting with claims administration by ensuring all required forms and supporting documents are complete and submitted to the relevant department.
• Processing premium payments, issuing receipts, and maintaining accurate payment records where applicable.
• Delivering exceptional customer service while maintaining confidentiality and compliance with company policies and procedures.

Requirements

• Certificate of Proficiency (COP) in Insurance.
• Relevant Bachelor’s Degree.
• 1 to 2 years’ experience in an insurance operations or similar administrative environment.

How to Apply

Apply by email: [email protected]

Closing Date: 2026-09-11