Front Desk Administrator – LIBERTY Standard Bank Group

Job Description

Liberty Life Botswana is seeking a highly motivated and detail-oriented Front Desk Administrator to join us. The successful candidate will provide operational and administrative support services, ensuring efficient execution of business processes in accordance with established policies, procedures, and service standards. This role offers an excellent opportunity for an individual with insurance operations experience who is passionate about customer service, administrative excellence, and operational efficiency.

Job Summary

Employer: LIBERTY Standard Bank Group
Job Type: Contract
Location: Maun, Botswana
Category: Administrative
Closing Date: 2026-09-11

Key Responsibilities

• Welcoming and assisting clients, visitors, and stakeholders in a professional and courteous manner.
• Capturing and processing new business applications, policy amendments, renewals, and related administrative data accurately on company systems.
• Answering incoming telephone calls and directing enquiries to the appropriate department, consultant, or service provider.
• Scheduling and coordinating appointments for clients, insurance advisors, and brokers.
• Receiving, reviewing, and processing documentation, including policy applications, claims forms, and customer correspondence.
• Providing clients with accurate information regarding insurance products, policy benefits, claims procedures, and company services.
• Maintaining and updating customer records and contact information within internal systems and databases.
• Managing incoming and outgoing emails, correspondence, and general office communication.
• Assisting with claims administration by ensuring all required forms and supporting documents are complete and submitted to the relevant department.
• Processing premium payments, issuing receipts, and maintaining accurate payment records where applicable.
• Ensuring the reception area is well-organized, professional, and welcoming at all times.
• Delivering exceptional customer service while maintaining confidentiality and compliance with company policies and procedures.

Requirements

• Certificate of Proficiency (COP) in Insurance.
• Relevant Bachelor’s Degree.
• 1 to 2 years’ experience in an insurance operations or similar administrative environment.
• Sound knowledge of administrative processes and procedures.
• Strong business administration and operational support skills.
• Excellent attention to detail and accuracy.
• Strong analytical and problem-solving abilities.
• Good communication and stakeholder management skills.
• Ability to prioritise tasks and meet deadlines.
• Proficiency in Microsoft Office applications.
• Customer Orientation
• Relationship Management and Networking
• Integrity
• People Management and Empowerment
• Teamwork and Cooperation
• Commitment to Higher Purpose
• Business Administration Skills
• Operations Administration
• Data Reconciliation and Reporting
• Financial Administration
• Compliance and Governance Awareness

How to Apply

Apply by email: [email protected]