Service Advisor – Halfway Toyota Ngami

Job Description

Job Summary

Applications are invited from suitably qualified candidates within Halfway Toyota Ngami for the above position.

Key Responsibilities

• Customer Reception: Welcome clients, handle queries, complaints, and feedback.
• Vehicle inspection: Conduct joint checks with customer when required.
• Workflow management: Monitor service progress, update systems (Evolve & Service Plus), and liaise on changes or costs.
• Service bookings: Process appointments and prepare quotations/job sheets for parts and services.
• Quotations & payments: Provide accurate cost estimates, explain payment procedures, and manage outstanding cash/purchase orders.
• Sales support: Promote Toyota genuine service plans, wear-and-tear coverage, and cleaning additives.
• Compliance & policies: Ensure adherence to company procedures and maintain accurate service/parts information.
• Warranty processing: Handle warranty claims efficiently.
• General duties: Perform related tasks as assigned by supervisors.

Requirements

• Minimum BGCSE qualification.
• Solid technical background in automotive or related field will be an added advantage.
• Excellent verbal and written communication skills.
• Ability to work under pressure, meet deadlines, and deliver exemplary customer service.
• Ability to work independently and complete assignments accurately.
• Valid driver’s license (mandatory).
• Willingness to work overtime and participate in development programs.

How to Apply

Please forward applications to Veronica at [email protected]. Only shortlisted candidates will be contacted within one week.

Closing Date: 2026-08-31