Contact Centre Manager – ISON Experiences

Job Description

Be part of a global team delivering exceptional customer experiences to our customers in the USA.

Job Summary

Type: full-time
Location: Gaborone
Category: Customer Service
Closing Date: 2026-09-07

Key Responsibilities

Lead and manage day-to-day contact centre operations.
Ensure exceptional customer service and team performance.
Develop strategies to achieve service quality, efficiency, and KPIs.
Monitor performance metrics and implement improvement plans.
Manage staffing, schedules, and resource allocation.
Drive process improvements and implement best practices.

Requirements

Bachelor’s degree or related field.
Minimum of 7 years’ experience in contact centre operations.
At least 3 years in a managerial role.
Strong leadership and people management skills.
Excellent communication and stakeholder management skills.
Proficient in contact centre systems and reporting tools.
Ability to work night shifts (USA hours) including weekends and holidays.

Salary

Competitive salary

How to Apply

SEND YOUR APPLICATION TO: [email protected] | APPLICATION CLOSING DATE: 07 September 2026