Lodge Manager – Wilderness
Job Description
Make a difference to conservation and community empowerment through high-end, impactful tourism.
Proudly established in Botswana four decades ago, Wilderness is dedicated to increasing the world’s wilderness, together.
PRIMARY PURPOSE
Ensuring the comfort and needs of guests are attained in camp as well as striving to exceed all expectations. Practicing seamless communications and ensuring all personnel in camp understand and deliver accordingly. Incident reporting and maintaining a database of all guest likes and/or dislikes for future reference.
The Lodge Manager is responsible for maintaining the smooth operation of a luxury safari lodge. To provide leadership and development to staff, maintain lodge facilities and provide a level of hospitality which meets the company’s minimum standards.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Hospitality & Tourism
- Closing Date: 2026-08-14
Key Responsibilities
- Personalise all welcome and departure cards.
- Ensure and provide flawless, upscale and professional in camp and out of camp guest service experiences.
- Analyze guest feedback and provide strategic direction to continuously improve overall rating.
- Anticipate and react promptly to guests’ requirements; a sense of urgency.
- Oversee and coordinate all arrivals and departures of all camp guests.
- Coordinate and manage communication between guests and staff and follow up to ensure complete service delivery.
- Direct, coach and manage camp employees to ensure all standards and operating procedures are adhered to.
- Maintaining all aspects of facilities and assets in the camp and back of house through best practice of hygiene and safety standards for both guests and staff.
- Ensuring the maintenance and ongoing development of the Environmental Management Plan within the set framework.
Requirements
- Diploma in Hospitality Management, Tourism or equivalent.
- A minimum of 3 years’ experience within the hospitality industry.
- Experience in handling international guests and seasoned travellers will give an added advantage.
- Ability to work independently in a remote area
- Strong leadership, communication and people management skills
- Service excellence (Desire to enhance Guest Experience).
- Integrity.
- Problem solving.
- Organizational Skills.
- Ability to work flexible hours
How to Apply
To apply, please visit: wilderness.simplify.hr
Bonada
