Customer Service Agents – Sprint Couriers
Job Description
Location: Maun, Francistown, Kasane, and Lethlakane
Sprint Couriers is looking for a dedicated and customer-focused Customer Service Agents to join our dynamic team. This role is essential in ensuring a seamless experience for our customers by handling inquiries, resolving issues, and providing support throughout the delivery process.
Key Responsibilities
- Assist customers with inquiries, tracking shipments, and resolving delivery-related concerns
- Provide accurate and timely information about services, pricing, and policies
- Maintain detailed and accurate records of customer interactions
- Handle complaints professionally and ensure prompt resolution to enhance customer satisfaction
- Identify opportunities to improve customer service processes and overall experience
- Handle cash services and ensure timely banking
Qualifications & Experience
- Diploma or Degree in a relevant course
- 2 years of experience using Microsoft Office
- Basic knowledge of office equipment and computer systems
Additional Requirements
- Previous customer service experience in an office environment
- Valid Class B driver’s license with a minimum of 2 years driving experience
Key Skills
- Effective communication and problem-solving skills
- Ability to handle high-pressure situations with professionalism
- Attention to detail and a proactive approach to customer needs
- Teamwork and collaboration within the organization
- Computer literacy
Application Process
Only candidates who meet the above requirements need to apply, giving full details of qualification, experience, and enclosing up-to-date copies of their CVs and certified copies of certificates.
Deadline: 13 April 2026
Applications should be addressed to:
The Human Resource Officer
Sprint Couriers
Plot 69368, Unit 1, Western Industrial Estate
Magokanyama Way, Block 3 Industrial
Gaborone
Email: [email protected]
Contact: HR Department, Tel: 3903300
