Card Operations Officer – Botswana Savings Bank

Card & Merchant Settlement Processing
• Processing of daily card settlement and ensuring funds are correctly posted in general Ledgers.
• Processing of Merchant settlement to merchant’s account
• Monitor settlement accounts.
• Prepare daily, weekly, and monthly settlement reports.
• Ensure compliance with central bank and internal regulations.
• Resolving escalated card-related complaints
Card Stock Management
• Monitoring branch stock levels of cards and ensuring there is adequate stock
• Order cards and ensure dispatches are done timely
• Process card vendor payments on time.
• Liase with card vendors on card stock related issues
Transaction Monitoring & Disputes Resolution
• Reviewing daily card transactions
• Investigating failed or suspicious transactions
• Managing customer disputes (unauthorized transactions, duplicate charges, etc.)
• Monitoring fraud alerts
• Processing chargebacks according to card network rules

Qualifications: Bachelor’s degree in: Business Management, Finance & Banking, Accounting or Related field.

Experience:  2-5 years of experience in card operations, card processing, or payment systems management.
Experience in the banking or financial services industry is highly desirable.

Competencies: Reconciliation skills
Excel proficiency
Familiarity with core banking systems
Customer-focused approach with a commitment to service excellence.
Adaptability and openness to evolving technologies and processes