Process Engineering Lead – First National Bank Botswana
Job Description
As the Process Engineering Lead, you will own and drive end-to-end process engineering across the organisation, ensuring that processes consistently deliver internal and external customer service excellence. You will lead a team of Process Analysts, embed robust process governance, and continuously improve operational performance through structured engineering, innovation, and cost discipline. This role is designed for a senior process professional who combines systems thinking, people leadership, and process capability. You will ensure processes are well-designed, governed, measured, and optimised to support sustainable growth, automation enablement, and operational excellence.
Key Responsibilities
- Ensure the design, alignment, and implementation of end-to-end processes within areas of accountability.
- Embed quality service standards into process design to consistently deliver internal and external customer service excellence.
- Act as the escalation point for complex process issues requiring engineering expertise.
- Identify, prevent, and eliminate process wastage through Lean and value-based analysis.
- Drive continuous process improvement initiatives to reduce cost, cycle time, rework, and operational risk.
- Develop data-driven insights into process performance and apply innovative solutions to improve organizational outcomes.
- Provide and maintain subject matter expertise in process engineering, standards, and methodologies.
- Ensure processes are audit-ready, compliant, and aligned to enterprise risk and control frameworks.
- Maintain oversight of the enterprise process inventory and maturity levels.
- Lead, coach, and develop a team of Process Analysts to deliver high-quality process outcomes.
- Create an environment that encourages learning, innovation, accountability, and performance excellence
- Execute people management responsibilities, including performance management, development planning, and succession readiness.
Requirements
- Experience with process modelling tools (ARIS, Bizagi, Visio, or equivalent).
- Ability to define and interpret process KPIs, maturity metrics, and cost drivers.
- Strong business and financial acumen to support cost containment and efficiency initiatives
- 5–8 years’ experience in process engineering, operations improvement or transformation roles.
- Minimum 3 years in a people leadership or senior specialist capacity.
- Degree in Engineering, Business Management, Information Systems, or related field.
- BPM / Process Management certification
- Lean Six Sigma Green or Black Belt
- Change Management or Agile Certification
How to Apply
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. Application link: https://firstrand.wd3.myworkdayjobs.com/en-GB/UnbrandedExtCareers/job/Gaborone/Process-Engineering-Lead_R44969-1?source=LinkedIn&locationCountry=db69bdbc446c11de98360015c5e6daf6
