Customer Service Agent – Sprint Couriers

Job Description

ACANCY: CUSTOMER SERVICE AGENT XI
(Tenable in Kasane)

Sprint Couriers is looking for a dedicated and customer-focused Customer Service Agent to join our dynamic team. This role is essential in ensuring a seamless experience for our customers by handling inquiries, resolving issues, and providing support throughout the delivery process.

Key Responsibilities:

• Assist customers with inquiries, tracking shipments and resolving delivery-related concerns.
• Provide accurate and timely information about services, pricing and policies.
• Maintain detailed and accurate records of customer interactions.
• Handle complaints professionally and ensure prompt resolution to enhance customer satisfaction.
• Identify opportunities to improve customer service processes and overall experience.
• Handling of cash service and ensure timely banking.

Qualifications & Experience:

• Diploma or Degree in relevant course.
• 2 years of experience using Microsoft Office.
• Basic knowledge of office equipment and computer experience.
• Previous customer service experience in an office.
• Valid driver’s license including PRDP with a minimum of 2 years driving experience.
• Residence in Kasane will be an added advantage.
• Effective communication and problem-solving skills.
• Ability to handle high-pressure situations with professionalism.
• Attention to detail and a proactive approach to customer needs.
• Acting as a team player and facilitating teamwork in the organization.
• Computer literacy.

Application Instructions:

Only candidates who meet the above requirements need to apply giving full details of qualification, experience and enclosing up-to-date copies of their CV’s and certified copies of certificates.

Applications should be submitted not later than 24 November 2025 to:

The Human Resource Officer,
Sprint Couriers, Plot 69368, Unit 1, Western Industrial Estate, Magogochanyama Way, Block 3, Gaborone.

Email: [email protected]
Or hand deliver to the Head Office at Block 3 Industrial.

For further information, contact: HR Department, Tel: 3903300.