Analyst – Botswana Savings Bank

Job Description

1. Process Documentation & Standardization

• Develop and maintain comprehensive process documentation across all operations units to establish institutional process memory.
• Identify process inefficiencies and recommend optimization strategies.
• Collaborate with cross-functional teams to ensure process alignment, consistency, and adherence to bank-wide standards.

2. Continuous Improvement & Automation

• Identify opportunities for automation across business units and operational functions.
• Lead the assessment, design, and delivery of automation projects utilizing tools such as RPA, Power Automate, etc.
• Monitor implemented solutions to ensure stability, accuracy, and scalability.

3. Project Implementation & Change Management

• Manage and oversee the timely execution of process improvement projects.
• Work closely with stakeholders to define project goals, timelines, and key deliverables.
• Ensure implemented changes enhance service quality, operational efficiency, and reduce costs.

. Core Systems Optimization

• Evaluate existing core banking system utilization to identify gaps between available functionality and current usage.
• Collaborate with IT and vendors to unlock underutilized system capabilities, improving system ROI.
• Provide training and support to users on optimized system functionalities.

5. Performance Monitoring & Reporting

• Define, track, and report key performance indicators (KPIs) related to operational efficiency, cost savings, and project outcomes.
• Analyse performance data and provide actionable insights to management for informed decision-making.

6. Collaboration & Stakeholder Engagement

• Work closely with operations, IT, business units, vendors, and external partners to ensure smooth implementation of process improvement initiatives.
• Serve as a trusted advisor to management, contributing to strategic discussions on operational excellence.

7. Risk Management & Compliance

• Ensure that process improvement initiatives comply with regulatory requirements and internal policies.
• Identify and mitigate potential risks associated with process changes and system automation.

Requirements

Education

• Bachelor’s degree in Information Technology, Industrial Engineering, or a related field.
• Professional certifications in Lean Six Sigma, Process Improvement, Automation, or Project Management are an added advantage.

Experience

• 3–5 years of experience in process improvement, operations management, business analysis, or automation within the banking or financial services industry.
• Proven experience in identifying, designing, and implementing process improvement and automation solutions.
• Experience with banking core systems is highly desirable.

Key Competencies

• Operational Excellence and Continuous Improvement
• Automation and Digital Transformation Capability
• Strategic Thinking and Decision-Making
• Collaboration and Cross-Functional Teamwork
• Strong Project Management Discipline
• Customer-Centric Approach to Service Delivery
• Adaptability in a Dynamic, Fast-Changing Environment