Tellers – Botswana Savings Bank

Job Description

Core Accountabilities and Responsibilities

• Count drawer cash at the beginning and end of shift, and perform reconciliation to ensure balances are accurate.
• Receive deposits or payments (e.g. cash, cheques, card transactions) from customers in line with organisational procedures.
• Process customer withdrawals according to approved processes and guidelines.
• Cash cheques for customers in accordance with bank policy.
• Respond to customer inquiries related to accounts and transactions.
• Prepare specialised funds such as savings bonds, traveller’s cheques, and money orders.
• Conduct foreign currency exchange transactions.
• Place customer orders for cheque books and bank cards.
• Accurately record all transactions in line with organisational policies and procedures.
• Promote and sell bank products and services according to bank sales guidelines.
• Maintain adequate stock of counter items and office supplies to ensure smooth service delivery.
• Reconcile daily cash deposits and withdrawals and ensure alignment with the bank’s statements and account records.
• Uphold customer confidentiality and data privacy at all times.
• Comply with bank operations and security procedures including dual-control functions, audits, and teller certifications.
• Undertake any other related duties as assigned by the Branch Manager.

Requirements

Competencies

• Accountability
• Customer Service Orientation
• Basic Accounting Knowledge
• Computer Literacy
• Effective Communication and Interpersonal Skills
• Professionalism and Courtesy

Qualifications

• Diploma or equivalent.
• A Diploma in Sales, Accounting, or Business Studies will be an added advantage.

Experience

• Prior experience in a customer-facing role will be an added advantage.