Charging & Billing Engineer – Orange Botswana

To manage the operations of Orange Botswana convergence solution (charging and Billing) and e-recharge platforms together with its sub systems.

The main duties include but are not limited to:
• Ensure 24/7 availability and stability on all convergence solution nodes and its sub systems.
• Perform day to day operations and maintenance tasks on convergence solution and its sub systems.
• Ensure synchronization between network elements.
• Secure an efficient user support on day to day activities (airtime credits, correction of failed provisioning requests, system functional issues)
• Troubleshoot and fix system and user operations problems or liaise with vendors or 3rd Party support to fix operations anomalies through the incident management process.
• Ensure flow of usage tickets between IN and Billing Platform and #Business Intelligence nodes, with error analysis, correction and recycling.
• Inform and advice SMC and management on issues related to systems operations.
• Secure technical support for Business Intelligence functions.
• Accurate and timely execution of bill runs.
• Ensure proper execution of auto refill module for hybrid customers
• Ensure timely processing of payments in the #billing system and synchronization with the financial system.
• Support the business in management and operations of Loyalty System (LMS).
• Manage the operation of the system databases and carry out some operations administrative functions (Shutdown/Start-up, datafile management, archive logs management, etc).
• Contribute to QoS reports through coordination by SMC.
• Management of debt collection system operations according to defined gates.
• Contribute to weekly incidents/tickets review with vendors or 3rd party support.

Skills
• Good analytical skills.
• Innovative.
• Excellent knowledge of database technologies.
• Good knowledge of scripting languages (java, perl, php and c++).
• Good knowledge of Unix/Linux Operating Systems.

Qualifications and Experience
• Degree in Computer Engineering /Telecommunications / Computer Science Academic level:
• 2 year’s experience in a #telecommunications environment with emphasise in charging and billing.

Interested candidates who meet the minimum requirements can submit their applications, updated CV and certified copies of their academic certificates.
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