Collections Officer – First Capital Bank

Job Description

Join our team Be part of an exciting team that is looking at changing the Banking landscape. If you are a self-starter and looking for a challenging, yet exciting opportunity to grow and develop new markets with First Capital Bank, please submit your applications for the following position.

POSITION: COLLECTIONS OFFICER

REPORTS TO: Collections Supervisor

JOB PURPOSE

To achieve desired Non-Performing Loan targets and recovery of targets by contacting customers to secure payment arrangements and managing vendor relationships in line with SLA’s and agreed financial targets.

KEY RESPONSIBILITIES

• Advise clients over the phone to make payment schedules.
• Attend to customers who come into the office to make payment arrangements.
• Set targets and achieve them and be motivated to be the best collector.
• Attend to walk in clients in resolution of queries.

KEY RESPONSIBILITIES

• Be a team player with supervisors as well as the collection’s team.
• Ensure NPL Collections and recovery quarterly & targets for the Retail banking portfolio are consistently achieved.
• Adhere to the whole collection process all the time.
• Be part of building professional working relationships with all stakeholders, displaying sound abilities to listen, advise, influence, and negotiate favorable working grounds for both teams at all levels.
• Facilitate conflict resolution where required.
• Monitor deceased register and to the stage of recovery.
• Identify accounts in line with strategy to be allocated to debt collection agencies and litigation and inform Collections Manager.
• Compute monthly report updating progress of external collectors.
• Reconciliation of collections accounts to be up to date all the time.
• Ensure the achievement of department KPIs.
• Action against deteriorating limits.
• Plan and manage own workflow, anticipating obstacles, juggling priorities and following through on objectives within agreed time-frames and according to quality standards

QUALIFICATION/EXPERIENCE

• Degree in Business Administration/Accounting or related field.
• Minimum of 2 years’ experience in Banking or Related environment.
• Sound technical knowledge of collections and reporting standards

KEY SKILLS & COMPETENCIES

• Knowledge of business products
• Good customer service skills
• Good communication skills
• Negotiation skills
• Analytical skills

Interested candidates who meet the above requirements are invited to submit their applications to the respective centres, together with certified copies of academic and /or professional certificates, identity card, references and their latest updated CV to: [email protected] on or before 9th January 2023. Please note that only shortlisted and successful candidates will be contacted.